Welcome to LocalBikeโข! Below, you’ll find answers to the most commonly asked questions about ordering, shipping, returns, and more. If you have any additional questions, feel free to contact us.
- Ordering & Payments
๐น How do I place an order?
Placing an order is easy! Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
๐น What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
๐น Can I modify or cancel my order after placing it?
We process orders quickly! If you need to make changes, contact us immediately at info@localbike.shop or call +16108687652. Once shipped, orders cannot be modified or canceled.
๐น Is my payment information secure?
Yes! We use SSL encryption and industry-leading security measures to ensure safe and secure transactions.
- Shipping & Delivery
๐น Where do you ship?
We currently ship only within the United States and Canada.
๐น How much does shipping cost?
We offer Free Standard Shipping on all orders. Expedited shipping options may be available at checkout.
๐น How long does shipping take?
Order Processing Time: 1-3 business days
Standard Shipping: 3-7 business days
๐ Please note: Delivery times may vary due to unforeseen carrier delays.
๐น Can I track my order?
Yes! Once your order is shipped, youโll receive a tracking number via email. Use this number to track your package in real time.
๐น What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time or appears lost, please contact us at info@localbike.shop. We will assist you in locating your package.
- Returns & Refunds
๐น What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all packaging, tags, and accessories.
๐น How do I start a return?
Contact us at info@localbike.shop with your order number and reason for return.
We will provide a Return Authorization Number (RAN) and instructions.
Ship your return using the provided instructions.
๐น Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
๐น When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 10 business days to the original payment method.
๐น Can I exchange an item?
We currently do not offer direct exchanges. Please return the original item and place a new order.
- Product & Warranty
๐น Do your products come with a warranty?
Yes! Most of our products come with a manufacturer’s warranty. For details on warranty coverage, please check the product description or contact us.
๐น What if I receive a defective or incorrect item?
We apologize for the inconvenience! Please contact us within 7 days of delivery at info@localbike.shop, and we will arrange a replacement or refund at no extra cost.
- Account & Support
๐น Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping details, and get exclusive offers.
๐น How can I contact customer support?
Weโre here to help! Contact us via:
๐ฉ Email: info@localbike.shop
๐ Phone: +16108687652
โฐ Support Hours: 10:00 AM โ 7:00 PM
- Other Questions
๐น Do you offer gift cards?
Not at the moment, but we may introduce them in the future. Stay tuned!
๐น How can I stay updated on new products and promotions?
Sign up for our newsletter or follow us on social media to get the latest updates, discounts, and special offers.
Still Have Questions?
If you didnโt find what you were looking for, contact our support team at info@localbike.shop or call +16108687652. Weโre happy to assist you! ๐ดโโ๏ธ